Refund Policy

At Crynx E-commerce Online we want our customers to be completely satisfied with their purchases

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds and return your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you..

This Returns Policy only applies where you make a purchase online from our website.

What is the returns process?

Returns must be done within three (3) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  1. You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods). And the general requirements for returns are as follows:
    1. You have proof of purchase (order invoice number and receipt).
    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it
    3. The product must not have been used or installed or had any data inputted.
  2. Under what conditions is/are the product non-returnable:
    1. Items that have been purchased for more than 3 days.
    2. The item was purchased for someone else who simply does not want it.
    3. The item has no defects. You've changed you're mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere. 
    4. Defaulted on payment for item.
  3. If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply return by mail to the following address:

    No 2A Jalan KPKS 1, Kompleks Perniagaan Kota, Syahbandar 75200 Melaka, Malacca, 75200 Melaka

    If your return is valid, we will process your refund or replacement. If refund, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

    If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.